Privacy Policy for HAMAC Group

Introduction

Welcome to the website of HAMAC Group. In this Privacy Policy, “HAMAC Group,” “we,” “us,” and “our” refer to the business entities and websites operated under the HAMAC Group name for the promotion, sale and support of material handling and construction equipment.

This Privacy Policy explains how we collect, use, store, process and protect personal information when you browse our website, submit an inquiry, request a quotation, download product materials, or communicate with us about our equipment and services.

This Policy applies to our website content and related digital services concerning telehandlers, rough terrain forklifts, industrial forklifts, concrete equipment and other material handling solutions offered by HAMAC Group.

Website Use and Risk Notice

You agree to use this website only in accordance with applicable laws and regulations and not to engage in any unlawful, fraudulent, infringing or harmful activity through or in connection with this website.

All information published on this website, including product descriptions, machine parameters, equipment photographs, videos, application examples, case studies, brochures and technical overviews, is provided for general information and business communication purposes only.

Unless expressly confirmed by HAMAC Group in a formal written quotation, contract or technical agreement, website content does not constitute a binding offer, product warranty, legal advice, engineering guarantee or project-specific recommendation.

Heavy equipment selection and jobsite performance depend on factors such as load requirements, site conditions, local regulations, operator training, maintenance practices and attachment selection. Customers should rely on formal quotations, signed contracts, technical drawings, manuals and professional judgment before making procurement or operational decisions.

Information We Collect

We may collect personal and business information that you voluntarily provide to us, including your name, company name, job title, email address, telephone number, country, city, website, project details and equipment requirements.

When you request a quotation or contact us about telehandlers, rough terrain forklifts or other HAMAC equipment, we may also collect details such as target market, intended application, lifting capacity requirements, preferred specifications, shipping destination and commercial communication records.

We may automatically collect limited technical information when you visit our website, such as IP address, browser type, device information, approximate geographic location, referring pages, time spent on pages and other analytics data generated through cookies or similar technologies.

How We Use Information

HAMAC Group may use personal information to respond to your inquiries, prepare quotations, send product brochures, arrange follow-up communication, confirm technical details, process business opportunities and provide customer support related to our equipment.

We may also use information to improve website performance, optimize user experience, evaluate marketing effectiveness, maintain internal records, protect against misuse of our website and comply with legal or regulatory obligations.

Where permitted by applicable law, we may send you business communications related to our telehandlers, rough terrain forklifts, industrial forklifts, spare business updates, exhibitions, product releases or related equipment solutions that may be relevant to your interests.

Cookies and Similar Technologies

Our website may use cookies, analytics tools and similar technologies to understand visitor behavior, measure campaign performance, remember certain preferences and improve the stability and efficiency of the website.

Cookies may help us understand which telehandler or forklift pages visitors view most often, how users navigate product content and whether our digital marketing activities are generating relevant business inquiries.

You may manage or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality or performance.

Information Sharing

HAMAC Group does not sell personal information. We may share information internally with our affiliated teams, authorized employees and service personnel where such sharing is reasonably necessary to handle sales inquiries, customer service, logistics coordination, website operation or compliance matters.

We may also share information with third-party service providers, such as website hosting providers, analytics platforms, communication service providers, logistics support partners or professional advisers, provided that such parties are required to handle information responsibly and only for legitimate business purposes.

Where required by law, court order, government request or legal process, we may disclose relevant information to regulatory or public authorities.

Data Security and Retention

We use commercially reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration or destruction.

These measures may include restricted access controls, internal management procedures, secure communication practices and reasonable operational safeguards appropriate to the nature of our website and business activities.

No internet transmission or data storage system can be guaranteed to be completely secure. While we make reasonable efforts to protect information, HAMAC Group cannot guarantee absolute security and shall not be responsible for events beyond our reasonable control, except as otherwise required by applicable law.

We retain information only for as long as reasonably necessary to fulfil the purposes described in this Policy, maintain business records, support ongoing customer relationships, resolve disputes or comply with legal obligations.

International Access and Transfers

HAMAC Group serves customers in multiple countries and regions. As a result, personal information may be processed in China and may be accessed by authorized personnel or service providers located in other jurisdictions where this is necessary for international sales communication, project coordination or website operation.

When cross-border data handling is involved, we will take reasonable steps to protect personal information in a manner consistent with applicable legal requirements.

Your Rights

Subject to applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, object to certain processing activities or withdraw consent where consent is the legal basis for processing.

To protect your information, we may ask you to verify your identity before processing a request. We may also retain certain records where required by law or where necessary to protect legitimate business interests.

Children's Privacy

This website is intended for business users, distributors, contractors, project owners, equipment buyers and other professional visitors. It is not directed to children, and HAMAC Group does not knowingly collect personal information from children.

If you believe that a child has provided information to us in error, please contact us so that we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, platforms, software tools, social media pages or external service providers for your convenience. HAMAC Group is not responsible for the content, availability, security or privacy practices of those third-party services.

You should review the applicable terms and privacy policies of any external website before providing information through that site.

Intellectual Property Notice

Unless otherwise stated, all website content, including text, layouts, product introductions, graphics, videos, brochures, technical data formatting, photographs and other materials published on this website are owned by HAMAC Group or used with appropriate authorization.

No part of this website may be copied, reproduced, republished, uploaded, transmitted, distributed or used for commercial purposes without prior written consent from HAMAC Group, except where such use is permitted by applicable law.

Updates to This Policy

HAMAC Group may revise this Privacy Policy from time to time to reflect updates to legal requirements, website practices, business operations or service arrangements. The revised version will be published on this page with an updated effective date.

Your continued use of the website after changes become effective constitutes acceptance of the updated Policy to the extent permitted by law.

Contact Information

If you have any questions, comments or requests regarding this Privacy Policy or our handling of personal information, please contact HAMAC Group using the details below.

For privacy-related inquiries, please use the subject line “Privacy Request” in your email so that your message can be identified and handled more efficiently.

Governing Law and Dispute Resolution

This Privacy Policy and any dispute arising from or related to your access to or use of this website shall be governed by the laws of the People's Republic of China, unless otherwise required by mandatory applicable law.

Any dispute that cannot be resolved through friendly consultation may be submitted to the competent court with jurisdiction at the location of HAMAC Group's principal office, unless the parties agree otherwise in writing.